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1. Shipping Methods and Timelines

a. Domestic Shipping: We offer shipping within Canada. Standard shipping typically takes 2-5 business days, but could take more time in some cases. We cannot guarantee the time as we use different shipping carriers on which we do not have control.

b. International Shipping: We also provide international shipping. Delivery times may vary depending on the product and the destination.

2. Order Processing

a. Processing Time: Orders are processed within 1-5 business days of receipt depending on the product, excluding weekends and holidays.

b. Order Confirmation: Upon placing an order, you will receive an email confirmation containing your order details. Please review this information carefully.

3. Shipping Costs

a. Shipping Rates: Shipping rates are calculated based on the product type. You can view the shipping costs at the checkout before completing your purchase. We offer free shipping on some of our products.

b. Free Shipping: We offer free shipping on orders over 100$CAD.

4. Tracking Information

a. Tracking Numbers: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

b. Tracking Updates: Please note that it may take up to [X] hours for tracking information to be updated after your order has been shipped.

5. Customs and Duties

a. International Orders: For international orders, please be aware that customs duties and taxes may apply. These fees are the responsibility of the recipient.

b. Customs Declarations: We accurately complete customs declarations for all international shipments. We cannot mark items as gifts or undervalue them for customs purposes.

6. Shipping Delays

a. Unforeseen Circumstances: In the event of unforeseen circumstances such as natural disasters, extreme weather conditions, or other incidents, shipping times may be delayed.

b. Communication: If there are any significant delays, we will notify you promptly via email.

7. Returns and Refunds

For information regarding returns and refunds, please refer to our Return Policy.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us through our Contact page.

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